Shipping Policy
At Botas Monterrey El Guero, we offer shipping exclusively within the United States. Below are the details of our shipping policy:
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Processing Time: All orders are processed within 2-4 business days.
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Shipping Cost: Shipping costs vary by location and will be calculated at checkout.
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Delivery Times: Estimated delivery times are 5-7 business days for standard orders.
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Delays: In the event of unexpected delays, we will contact the customer to provide updates.
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International Shipping: We currently only ship within the United States.
Questions about your order?
Contact our team at [Your Contact Information].
Return Policy
At Botas Monterrey El Guero, we strive to provide high-quality products to our customers. Due to the specialized nature of our items, we have a strict return policy to protect both our customers and our business.
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No Returns for Change of Mind:
We do not accept returns if the customer changes their mind or no longer wants the item. All sales are final. -
Returns Only for Manufacturing Defects:
Returns will only be accepted if the item has a manufacturing defect. Return requests must be made within 7 days of receiving the product. -
Product Condition for Return:
The product must be in its original, unused condition, with all tags intact and in its original packaging. We will not accept returns for items that show signs of wear or use. -
Customized or Sale Items Are Not Eligible:
All customized or made-to-order items, as well as sale or clearance items, are final sales and are not eligible for return or exchange under any circumstances. -
Shipping Costs Are Non-Refundable:
Original shipping costs are non-refundable, and return shipping will be the customer’s responsibility unless the item is defective. -
Return Process:
To initiate a return, please email [Your Contact Information] with a detailed description of the issue and photos of the defective product. If the return is approved, you will be provided with return shipping instructions. -
Inspection and Refund:
Once we receive the returned item, it will be inspected to verify its condition. If it meets the return criteria, a refund will be processed to the original payment method within 10 business days. We reserve the right to reject any return that does not meet our policies.
Return Address:
Botas Monterrey El Guero
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338 Monroe St, Passaic, NJ 07055